Privacy and Personal Information Protection Policy

Privacy and Personal Information Protection Policy

Moisson Estrie places particular importance on respecting your privacy and protecting your personal information.

This Privacy Policy describes our privacy practices, the types of personal information we may receive or collect from you, and how we use, disclose, store, and protect it.

In order to maintain our operations, we need access to certain personal information about you. If you have any questions, please contact us using the contact information provided below under the heading "Contact Us."

Personal information collected

We collect personal information when you visit our organization, when you communicate with us by telephone, as well as through social media. The personal information we collect may include, but is not limited to, the following:

  • Your contact information, such as first name, last name, address, postal code, province, state, credit card number, email address, or phone number
  • Information relating to your employment status such as your title or position within the company you work for and the name of that company
  • Information relating to communication preferences such as comments or survey responses
  • Information relating to the use of social media, including technical information about visits or any other information collected through Cookies or other similar tools. This information includes, in particular:
  • the number of visits
  • the conversion rate
  • the average length of your visit
  • the date and time of your visit
  • actions carried out on our sites
  • the pages viewed during your visit
  • the type of device used during your visit
  • the IP address used during your visit
  • the origin of visitors, i.e. the web page you visited before being redirected to our sites
  • The advertising campaign that brought you to our site
  • Any other personal information provided

Use of personal information

Personal information collected will only be used for the purposes specified in this policy.

These will be used for the following purposes:

  • Written, telephone and email communications
  • Process donations received and send tax receipts
  • Requests
  • Internal statistics

Retention of personal information

Securely and protected from external intrusion, only individuals duly authorized by the Moisson Estrie Board of Directors have access to this data. These individuals manage this information with all the necessary discretion and rigor.

We use a combination of physical, technical, and organizational safeguards to protect your personal information. These safeguards are appropriate to the volume and sensitivity of the information, the purposes for which it is used, and the format in which it is stored, and include the following:

  • A privacy and confidentiality framework governing the protection of personal information throughout its lifecycle. This framework defines the roles and responsibilities of our staff, provides a process for handling complaints regarding the protection of information, and addresses the retention and destruction of personal information.
  • Internal policies and procedures that define the roles and responsibilities of our employees throughout the information lifecycle and limit their access to that information.
  • Technical safeguards such as encryption, firewalls, passwords, anti-virus software, and Secure Sockets Layer (SSL) technology protect information transmitted over the Internet. For example, when you make a donation on our website, all donation information, including your credit card number and address, is transmitted over the Internet using SSL technology, which causes your browser to encrypt the information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent anyone other than our website operators from capturing and viewing your personal information.
  • A designated privacy officer to monitor our compliance with applicable privacy and confidentiality laws.
  • Training for employees on privacy, confidentiality and data security.

Google Analytics

We use Google Analytics to help us understand how our websites and mobile applications are used and to improve their performance. Google Analytics uses cookies to collect information about your use of our websites and mobile applications, including your IP address, browsing history, and device information.

To learn more about Google's use of this data, visit this link .

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Although we use appropriate measures to protect our website and your information, the Internet is not completely secure. The measures we use are appropriate for the type of information we collect. However, we cannot promise that your use of our website will be completely secure. We encourage you to exercise caution when using the Internet.

Destruction of personal information

Unless otherwise stated, your data will be kept for a period of 10 years for data that has not been used. Please note that Moisson Estrie reserves the right to retain some of your personal data for a reasonable period of time in order to meet our legal obligations or in the context of any legal proceedings.

  • Hard copy: information will be shredded
  • Electronic copy: information will be deleted from devices and server

Consent

You have the right to withdraw your consent to the collection, use, and disclosure of your information at any time, subject to legal or contractual requirements and reasonable notice. To exercise this right, please contact us at " Contact ."

If you withdraw your consent, this may impact our ability to provide you with the services you have requested. In addition, we may continue to retain, use, and disclose your personal information to comply with legal or regulatory requirements, to establish, exercise, or defend our legal interests, or as otherwise required or permitted by law. 

Notification obligation

In the event of a breach of confidentiality concerning personal data, we will take appropriate actions to reduce the possibility of harm to affected individuals and prevent the recurrence of similar incidents.

  • We will contact affected individuals about any privacy incident involving personal information they hold that presents a risk of serious harm.
  • We will report the incident to the Commission for Access to Information (CAI).
  • We will identify and implement the necessary corrective and preventive measures to reduce the risk of recurrence.

Request for access to personal information

To the extent required or permitted by applicable law, you have the right to access and correct your personal information in our records if it is inaccurate, incomplete, or no longer up to date. You can exercise these rights in the following ways:

  • Submit a written request to the organization's Privacy Officer. The request can be sent by email or postal mail (see contact information under "Contact Us"). This request must clearly state that it is a request for access to personal information and provide sufficient information to identify you and the information sought. (Example: name and postal address).
  • The request will be processed within thirty (30) days of receipt.

To contact us

If you have any further questions or concerns about how we handle your personal information, or if you wish to review, update, or correct inaccuracies in your personal information, or if you wish to withdraw your consent, you can contact us by email at moisson@moissonestrie.com

You can also write to us at the following address for the attention of Mr. Christian Bibeau:

Harvest Estrie

520 10th Avenue South

Sherbrooke (Qc) J1G 2R9